Returns will only be accepted within 10 days from the date of purchase. LVA reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of LVA receiving the package (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit applied to use on future LVA purchases. Store credit is not redeemable for cash.
LVA will not accept any returns caused by customer-error/confusion. This includes, but is not limited to ordering the wrong product or attempting to install an LVA product on an incorrect bumper, spoiler, etc. LVA will require photographic documentation of any proposed fitment issues for further inspection.
Customers are responsible for all return shipping charges (deducted from refunded amount) unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, return shipping will be paid for by the customer. ALL returned items must be shipped back in the original packaging to prevent damage. All returns are subject to a 25% restocking fee. Therefore, the amount refunded will be the total purchase price, less 25% and all shipping fees.
We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them. Any item that has been destroyed or discarded, without prior written consent and acknowledgement on LVA's behalf, will NOT be admissible for a refund and/or compensation of any kind.
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, damage will occur despite our greatest precautions.
If the product is damaged during shipment, LVA will replace the product at no charge. Lead time for replacements is 1-5 business days. We do not offer expedited shipping for replacements.
In the event of a product being damaged during shipping, we do not require that the damaged product be sent back to us. Due to this, LVA reserves the right to require the customer to destroy the damaged product after the UPS claim has been submitted. We do this to ensure the damaged item has $0 in resale value on the second-hand market, as we are sending a replacement for free. We will require photographic evidence (via email) of said destruction to the damaged product prior to releasing the replacement from our facility.
In the event that you do not want to destroy the damaged product to ensure zero resale value, we will ask that you ship the damaged item back to us, in the original packaging. However, you (the customer) will be responsible for the return shipping cost. In this case, please ship to ATTN: Receiving, LVA, 1700 S Nebo Road, Yorktown, IN 47396.
DO NOT, under any circumstances, refuse delivery of a damaged shipment. If you refuse a damaged delivery, we will have to charge you for the return shipping cost prior to your replacement being shipped. We do not require you to send the damaged items back as it alleviates additional shipping costs on our end throughout the replacement process.
Please keep ALL components from the original shipment. This includes Splitter Hardware, Support Rods, Side Fins, Side Fin Hardware, and LVA Decals. LVA will not replace those items, only the splitter itself will be sent.
We will request detailed photos of the damaged product and packaging to further assist with the completion of the claim. Necessary photos include (but not limited to) address label, damaged box and damaged product. We require images showing the entire damaged product from end to end as well as close ups of specific damage. Please work with our support staff in the event additional photos are requested.
If you receive an item that has been damaged in shipping, please email help@liquivinyl.com within 72 hours of receipt and we will set up a UPS claim for the damaged product. Include your order number and damage photos in the email. Please note LVA support staff works normal business hours Monday through Friday excluding holidays. When contacting a LVA support staff team member on a weekend your email will be answered during business hours on Monday.
LVA will not, under any circumstance, accept a return or process a refund on a replacement product that has been approved, produced, and shipped to the original customer after the initial shipment arrived in damaged condition.
Occasionally, UPS will reach out to you for additional evidence, and/or an inspection of the damaged product. Please work with them, as this will expedite the claim process.
LVA does not offer refunds on damaged items, only replacements. If your order is damaged during shipping, we will replace the shipment per the guidelines above.
Lost Products
LVA is not responsible for packages lost by any shipping carrier in transit.
If you have not received your order after the tracking shows it was delivered, first check with all of your neighbors. 99% of the time, your delivery driver accidentally dropped it off next door. If you live in an apartment or condominium complex, check with your management or leasing office as soon as possible.
After that, contact your local UPS/USPS branch and open a lost package investigation. Demand to speak with the delivery driver who marked the shipment as delivered (more often than not, they'll come back out and show you where it went).
If you've attempted ALL of the steps above, and still need further resolution, contact help@liquivinyl.com via email within 3 business days of the official lost package investigation being opened.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO – All sales are final for international orders and no returns are allowed.
International Shipping Charges are NOT refundable under ANY circumstance. ALL International Shipping Charges are FINAL.
LVA adheres to all applicable regulations and laws governing cross-border transactions. We are not responsible for any additional taxes/fees charged at the time of delivery by the shipping carrier. These fees are comprised of import taxes which are determined, levied, and collected by the customs authorities of the receiver's country.
LVA does not receive any portion of the import taxes paid; rather, these fees go directly to the relevant governmental authorities to cover appropriate duties and tariffs. Due to the varied and complex nature of import regulations worldwide, there is no way for us to calculate these or include them in our international shipping quotes and/or costs at the time of purchase.
If your order has not yet been marked fulfilled, you may request the order to be cancelled with a 20% cancellation fee.
If your order has been prepared for shipment, but has not yet left the building, the cancellation will be subject to a 25% restocking fee.
If your order has been picked up by UPS and is in transit, we will not process a cancelation.
We do not accept exchanges under any circumstances.
Orders that are damaged during shipping are not eligible to be cancelled and will be replaced. For more information on damaged shipments, refer to the "Damaged Products" category above.
Please do NOT refuse delivery under any circumstance. If there are any issues with the condition of your package or order, please email us at help@liquivinyl.com.
If you refuse a delivery, we will deduct the return shipping cost from your final refund as well as a 25% restocking fee - providing the shipment was received in brand-new, undamaged, and re-sellable condition.
If the order needs to be re-shipped, you will be charged for the return shipping cost and secondary shipment shipping cost, via an email invoice prior to your replacement being shipped.
Products (including packaging) must be returned in a new, resellable condition.
We are not responsible for any packages lost or damaged in shipment via refusal. Items received damaged as a result of a refused delivery will not be refunded in any way, shape, or form. Should the customer choose to have these items re-shipped, they will be responsible for the full costs of the replacement item, paid for via an emailed invoice prior to the re-shipment's release from our facility.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges, as stated above. Please check all merchandise for damage or defects when you receive your order, before the item is used or installed.
For orders shipping to the United States, PR, GU, VI, APO/FPO, or Canada, If you receive a defective product please contact us within our 30-day return policy period, and we will process your return free of shipping charges. Contact us to process your return.
LVA is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.
Shipping damage in transit does not fall under the "Defective Products" category and is subject to the policies listed in the "Damaged Products" category.
If you return a product without first contacting help@liquivinyl.com for a Return Authorization, the return will take up to 3 weeks to be processed and you will be charged a 25% restocking fee and the cost of the returned shipment - providing the shipment was received in brand-new, undamaged, and re-sellable condition.
If the order needs to be re-shipped, you will be charged for the return shipping cost and secondary shipment shipping cost, via an email invoice prior to your replacement being shipped.
We are not responsible for any packages lost or damaged in shipment via a refused delivery and/or unauthorized return situation. Items received damaged as a result of a refused delivery will not be refunded in any way, shape, or form. Should the customer choose to have these items re-shipped, they will be responsible for the full costs of the replacement item, paid for via an emailed invoice prior to the re-shipment's release from our facility.
If your unauthorized return has not been processed within 3 weeks, please send an email to help@liquivinyl.com
Packages will be returned back to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses. All packages returned to us for this reason can take up to 3 weeks to be processed.
If a shipment is returned to us due to an incorrect/undeliverable address entered by a customer, the customer will be charged for any additional shipping costs.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States may be deducted from any refund at LVA’s sole discretion.
If you need to change the address on an order that has already been shipped via UPS, please email customersupport@liquivinyl.com immediately.
There will be a fee of $25 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.
For international orders shipping outside of the United States, PR, GU, VI, APO/FPO – At this time, you may not make any changes or modifications to your order once it has been placed. Additionally, you may not cancel your order once it is placed.
LVA reserves the right to change or amend the return policy and procedures at any time without notification.
All LVA policies are applicable in both Business-To-Consumer and Business-To-Business transactions. In other words, these policies are applicable to LVA retail customers who purchase directly through our website as well as all LVA vendors, wholesalers, and secondary retailers that may operate on invoicing systems.
Last Updated: January 1st, 2024 @ 1:36 P.M. EST
