We offer free standard ground shipping services to all 48 Continental U.S. states. Truck, freight, and oversized charges will apply unless otherwise noted.
Estimated delivery times for orders sent via Standard Shipping:
Most of our products are shipped via UPS, which does not deliver to P.O. boxes, so we strongly advise you to provide a physical delivery address to avoid delivery issues or additional charges.
All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go USPS First Class Mail and heavier boxes will ship UPS Ground.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or Canada is available at an additional rate. Additional shipping options should be available during the checkout process. If you purchase an item in any of these states or countries without paying an additional shipping fee, you will be contacted by email for us to collect additional shipping and handling charges. If you do not wish to proceed with the additional charges, you will be charged a 20% cancellation fee.
LVA sends an email with the tracking number for every order that is placed with a valid email address. If you have not provided an email address, you can contact us at email@example.com for tracking information. Tracking information is also available by logging into your account.
Tracking numbers beginning with 1Z have been sent via UPS and can be tracked via www.ups.com. The package movement will be updated by UPS at the end of each business day; given there is information to update.
Tracking numbers beginning with a 9 have been sent via USPS and can be tracked via www.usps.com. The package movement will be updated by USPS at the end of each business day; given there is information to update.
Tracking numbers that are 9 digits long have been sent via UPS Freight. Freight shipments can be tracked from the UPS Freight website. Please note that freight shipments being delivered to Residential locations may be delayed if UPS Freight is unable to contact you by phone to set up a delivery date and time
At LVA we try our best to prevent damage to all packages during transit. Unfortunately, we truly do not have control over product damage. However, we want to make it right with you!
For items shipped through a parcel carrier (eg. USPS, UPS, etc.), if you receive an item that has been damaged in transit please send an email to firstname.lastname@example.org with 5 or more photos of your damaged item. Please include the order number in the subject and what has been damaged.
Please hold on to the original item, including the packaging and packing material unless stated otherwise by an LVA Associate.
For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us.
If you have not received your order even after the tracking shows it was delivered, contact us within 10 business days.
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 20% restocking fee at our discretion.
If a shipment is returned to us due to an incorrect/undeliverable address entered by a customer, the customer will be charged for any additional shipping costs.
*International Shipments – The return shipping costs of any refused or undeliverable shipment(s) outside of the US may be deducted from any refund at LVA’s discretion.
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:
Please note that the weekend and holidays DO NOT count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).
If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.
For missing UPS shipped packages:
For missing USPS packages:
For missing UPS Freight packages:
Additional handling fees apply to some items due to size, weight, or special handling requirements. These additional fees will be indicated on the product page as well as in your shopping cart.
Some items sold by LVA are shipped by LTL freight carriers such as Pilot Freight, TForce Freight, or XPO Logistics. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
Inspecting Your Shipment: