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Last updated August 3, 2026
Please read this before you order. Nearly all LVA products are made to order. Made to order items, pre-order items, and international orders are final sale. Where a return is available, it must be requested within five (5) days of delivery, the item must be unopened with the protective film intact, and a 25% restocking fee applies.
Returns will only be accepted when requested within five (5) days from the date your order is delivered. Delivery date is the date shown by the carrier's tracking. You must contact help@liquivinyl.com for a Return Authorization before shipping anything back to us. LVA reserves the right to refuse any package returned to us without authorization.
Returns will be processed within ten (10) business days of LVA receiving the package, not including weekends, holidays, and the day the package is delivered. Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued as store credit applied to future LVA purchases. Store credit is not redeemable for cash.
All returns are subject to a 25% restocking fee. The amount refunded will be the total purchase price of the item, less 25%. Customers are responsible for all return shipping charges unless the item is incorrect, meaning we shipped the wrong product, or defective.
All returned items must be shipped back in the original, unopened packaging to prevent damage. Once a package has been opened, it is no longer eligible for return.
If the protective film on any of our aero products has been removed from either side of the product in any way, shape, or form, the item cannot be returned, because the finish can no longer be properly protected from scuffs, swirl marks, and scratches during return shipment.
Products, including packaging, must be returned in new, resellable condition.
LVA will not accept returns caused by customer error or confusion. This includes, but is not limited to, ordering the wrong product or attempting to install an LVA product on an incorrect bumper, spoiler, or other component. LVA will require photographic documentation of any claimed fitment issue for further inspection.
We will not accept a return of an item that is damaged or defective if it has been opened, used, or installed. Please inspect all orders as soon as you receive them. Any item that has been destroyed or discarded without prior written consent and acknowledgement from LVA will NOT be eligible for a refund or compensation of any kind.
When you secure a pre-order with LVA, your payment goes directly to work, covering raw materials, tooling, R&D, and everything else it takes to bring a brand new product to market. Because of this, pre-orders are final at the time of purchase and are not eligible for cancellations, returns, or refunds, regardless of the stage of production your order is in. We know that requires a real leap of faith on your part, and we genuinely appreciate it. Pre-order customers are the reason new LVA products exist at all, and we don't take that lightly. If you ever have questions about the status of your pre-order, we're always happy to help by email at help@liquivinyl.com.
The one exception is timing. If we are unable to ship your order within the lead time published for that product on our Current Lead Times page as of the date you ordered, or within any product specific timeframe stated at checkout, we will email you with a revised estimate and the choice to either accept the new date or cancel for a full refund. This applies only where we have missed our own published window.
LVA's made to order aerodynamic components are not eligible for cancellations, returns, or exchanges, as each order is produced to customer selected specifications. We do not resell any previously shipped items, so that every LVA customer receives a brand new, unused component.
The timing exception described in Section 2 applies equally to made to order items.
We do our best to prevent damage during transit by packing each order carefully. From time to time, damage occurs despite our best precautions.
Report shipping damage within five (5) days of delivery. Email help@liquivinyl.com with your order number and damage photos, and we will open a claim with the carrier. Claims reported after five days generally cannot be recovered from the carrier, and we are not able to provide a replacement in that situation.
What to do at delivery depends on the carrier.
Do not attempt to install a damaged item. Doing so voids any claim or replacement.
LVA does not offer refunds on damaged shipments under any circumstances. The only remedy we offer is replacement of the product.
Where the carrier accepts the claim and reimburses us, we will produce and ship a replacement to you at no charge. Lead time for replacements is 1 to 5 business days. We do not offer expedited shipping on replacements.
Where the carrier denies the claim or fails to pay it, we will work with you in good faith toward a resolution, which may include a replacement at a reduced price, but we are not obligated to provide a replacement at no charge and we will not issue a refund. Your compliance with the reporting and photo requirements below directly affects whether a claim can be recovered.
We will request detailed photos of the damaged product and packaging to support the claim. Required photos include, but are not limited to, the address label, the damaged box, and the damaged product. We require images showing the entire product from end to end as well as close ups of the specific damage. Please work with our support staff if additional photos are requested.
The carrier will occasionally contact you directly for additional evidence or an inspection of the damaged product. Please work with them, as this speeds up the claim.
We do not require that the damaged product be sent back to us. Because of this, LVA reserves the right to require that you destroy the damaged product after the carrier claim has been submitted. We do this to ensure the damaged item has no resale value on the second hand market, given that we are sending a replacement at no charge. We will require photographic evidence by email of that destruction before the replacement is released from our facility.
If you prefer not to destroy the damaged product, we will ask you to ship it back to us in the original packaging at your own expense. Ship to ATTN: Receiving, LVA, 1700 S Nebo Road, Yorktown, IN 47396.
Please keep ALL components from the original shipment. This includes splitter hardware, support rods, side fins, side fin hardware, and LVA decals. Those items will not be replaced. Only the damaged component itself will be sent.
LVA will not, under any circumstance, accept a return or process a refund on a replacement product that has been approved, produced, and shipped after an initial shipment arrived damaged.
Title and risk of loss pass to you when your order is handed to the carrier. LVA is not responsible for packages lost by a shipping carrier in transit.
If tracking shows your order was delivered but you do not have it:
If you have completed all of the steps above and still need resolution, email help@liquivinyl.com within three (3) business days of the lost package investigation being opened. We will file a claim with the carrier and pursue it in good faith.
As with damaged shipments, our only remedy for a lost shipment is replacement, not refund. Where the carrier accepts the claim and reimburses us, we will produce and ship a replacement at no charge. Where the carrier denies the claim, we are not obligated to provide a replacement at no charge and we will not issue a refund.
If we sent you a different product from the one you ordered, or a defective item, contact help@liquivinyl.com within five (5) days of delivery. We will replace the product and process your return at no shipping charge to you.
Please check all merchandise for damage or defects when you receive your order, before the item is used or installed. An item that has been opened, used, or installed is not eligible under this section.
LVA is not responsible for any labor costs arising from the installation of incorrect or defective parts.
Shipping damage in transit does not fall under this section and is handled under Section 4.
Orders that include items not manufactured by LVA, such as EOS spoilers, RTR lips, and other third party products, are not eligible for returns or exchanges. Because LVA does not handle fulfillment of these items, we are unable to process returns or replacements on them. All sales on non-LVA products are final. Please review your order carefully before completing your purchase.
For orders shipping outside of the United States, PR, GU, VI, and APO/FPO addresses, all sales are final and no returns are accepted.
International shipping charges are not refundable under any circumstance.
LVA adheres to all applicable regulations and laws governing cross border transactions. We are not responsible for additional taxes or fees charged at the time of delivery by the shipping carrier. These consist of import taxes, duties, and tariffs, which are determined, levied, and collected by the customs authority of the receiving country.
LVA does not receive any portion of the import taxes paid. Those fees go directly to the relevant governmental authorities. Because import regulations vary widely by country, there is no way for us to calculate them or include them in international shipping quotes at the time of purchase.
Pre-order and made to order items cannot be cancelled. See Sections 2 and 3.
For in stock items that are not made to order:
We do not accept exchanges under any circumstances.
Orders damaged during shipping are not eligible for cancellation and will be handled as replacements under Section 4.
Please do NOT refuse a parcel delivery (USPS, UPS, FedEx) under any circumstance, including where the package appears damaged. Accept it and email us at help@liquivinyl.com instead.
The one exception is freight. A visibly damaged LTL freight shipment should be refused, with the damage noted on the delivery receipt, as described in Section 4 and in our Shipping Policy. A freight shipment properly refused for damage is not treated as a customer refusal under this section and no restocking fee applies.
If you refuse a delivery, we will deduct the return shipping cost from your final refund, along with a 25% restocking fee, provided the shipment is received back in brand new, undamaged, resellable condition.
If the order needs to be reshipped, you will be charged for the return shipping cost and the second shipment's shipping cost by emailed invoice before the reshipment leaves our facility.
We are not responsible for any package lost or damaged in shipment as a result of refusal. Items received damaged as a result of a refused delivery will not be refunded in any way. If you choose to have those items reshipped, you are responsible for the full cost of the replacement item, paid by emailed invoice before the reshipment is released from our facility.
If you return a product without first contacting help@liquivinyl.com for a Return Authorization, processing will take up to 3 weeks and you will be charged a 25% restocking fee plus the cost of the returned shipment, provided the shipment is received in brand new, undamaged, resellable condition.
If the order needs to be reshipped, you will be charged for the return shipping cost and the second shipment's shipping cost by emailed invoice before the reshipment leaves our facility.
We are not responsible for any package lost or damaged in shipment as a result of a refused delivery or unauthorized return. Items received damaged in those circumstances will not be refunded in any way. If you choose to have those items reshipped, you are responsible for the full cost of the replacement item, paid by emailed invoice before the reshipment is released.
If your unauthorized return has not been processed within 3 weeks, email help@liquivinyl.com.
Packages will be returned to us by the carrier if they cannot be delivered due to an incomplete or incorrect address. Packages returned to us for this reason can take up to 3 weeks to process.
If a shipment is returned to us because of an incorrect or undeliverable address entered by the customer, the customer will be charged for any additional shipping costs.
For orders shipping outside of the United States, PR, GU, VI, and APO/FPO addresses, the return shipping cost of any refused or undeliverable shipment may be deducted from any refund at LVA's sole discretion.
If you need to change the address on an order that has already shipped, email help@liquivinyl.com immediately.
There is a fee of $25 per package to reroute an order in transit. Orders shipped by USPS cannot be rerouted in transit.
For orders shipping outside of the United States, PR, GU, VI, and APO/FPO addresses, no changes or modifications may be made once the order has been placed, and the order may not be cancelled.
All LVA policies apply to both business to consumer and business to business transactions. These policies apply to LVA retail customers who purchase directly through our website as well as to all LVA vendors, wholesalers, and secondary retailers that may operate on invoicing systems.
This Return Policy should be read together with our Shipping Policy, and is incorporated by reference into our Terms and Conditions. Where a conflict exists between the two documents on returns, cancellations, damaged shipments, or lost shipments, this Return Policy controls.
LVA reserves the right to change or amend this return policy and its procedures at any time without notification. The policy in effect on the date you place your order governs that order.